The origins! November of 2001 two, “Computer Geeks” got together with a common goal. Computer repair is done right. They knew, that to achieve this, it meant treating clients differently. As a result, those two technicians developed the tekRep system that there still in place until now, with the same goal, support and customer service first.
What is the tekRep system?
myTeks.com is run by reliable, friendly technicians from the Washington Metropolitan Area area (DMV). Every new client is permanently assigned one of the techs, called a tekRep. This tekRep works with them to solve their computer needs, and is available 24/7 by cell phone if any emergencies arise.
tekRep clients will have the benefit of:
– The advantage of dealing with the one person, from the first call to the onsite repair.
– Personalized service, tekReps have a limited number of clients.
– The tekRep’s emergency contact information for urgent assistance.
– 24 Hour response time, when requested.
– 100% Satisfaction Guarantee.
– 30 Day Warranty.
– No monthly fee!
100% Satisfaction Guarantee
We guarantee that you will be 100% satisfied with our work. If not, simply say something before the technician leaves, and if we can’t fix things, you don’t pay!
30 Day Warranty
We warranty all labor for a full 30 days. If the problem returns, we’ll come back and fix it for free.
Please note, this does not cover:
– Computers without an updated virus scanner running at all times.
– Computers without an updated operating system.
– Computers without an updated firewall running at all times.
– Situations were the client disregards the technician’s safety precautions.
– Problems which could not have been fixed and/or caused by the original technical work performed.